Cancellation and refunds.

The 14-day Pro trial does not require a credit card. When it ends, your account returns to Free unless you choose and purchase a paid plan. Starting a trial alone does not authorize a charge.

Paid subscriptions renew automatically for the billing period you select. Cancel before the next renewal in Settings → Billing. You can also use the buyer portal linked in your Paddle subscription email or contact Paddle buyer support.

Cancellation stops renewal at the end of the current paid period. You can continue using the paid plan until then. Canceling does not itself request or approve a refund for a previous charge. A move to a lower paid plan also takes effect at the end of the current billing period.

Paddle is the authorized reseller and Merchant of Record for purchases made through Paddle. Refund requests are reviewed under the Paddle Buyer Terms, its applicable refund policy, and your statutory consumer rights. Refund eligibility depends on the purchase and applicable law; submitting a request does not guarantee approval.

Contact Paddle buyer support or email support@outdraft.email with your purchase email, transaction or invoice number, and the reason for your request. For a duplicate charge, an unrecognized payment, or a service delivery issue, include the affected date and amount. Do not send your full card number, security code, or password.

We can help investigate service issues and coordinate with Paddle. Paddle will communicate the outcome of a refund request. The time for an approved refund to appear depends on the payment method and payment provider.

Recurring add-ons may have billing periods different from your plan. Check their renewal and cancellation dates in Billing. Canceling the paid plan also schedules cancellation of its active add-ons at the end of their respective periods. Upgrade charges are shown before confirmation; downgrades do not automatically refund unused time. Refunds and payment reversals may reduce the related paid entitlements or unused AI credits.

This policy does not limit mandatory cancellation, withdrawal, refund, or other consumer rights under applicable law. Any legally required remedy takes precedence over a conflicting provision here. Read our Terms of Service for the other conditions governing paid plans.